FAQ

Welcome to the Zaxa FAQ Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?
Answer: Here is the estimated delivery time:

Order handing time is 1-3 business days (Monday to Friday )

Generally, shipments are in transit for 5-7 days (Monday to Friday) 

For more details, please refer to our Shipping & Delivery

Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on orders over a specific amount. For more details, please check our Shipping & Delivery

Question 3: Where is Zaxa located?
Answer: Zaxa is an online store sourcing high-quality products from China and ship to the UK

Question 4: What payment methods do you accept?
Answer: We accept the following payment methods:

1. Visa

2. MasterCard

3. PayPal

4. Google Pay

5. Apple Pay

Question 5: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy page.

Question 6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question 7: What is your return policy?
Answer: We have a straightforward and hassle-free return process. For complete details, please visit our Return & Refund Policy page.

Question 8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return & Refund Policy page for more details.

Question 9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return & Refund Policy page.

Question 10: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@zaxastore.com

Question 11: Do you ship internationally?
Answer:  We ship to Uk

Question 12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question 13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question 14: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return & Refund Policy page.

Question 15: How can I track my order?
Answer: You can track your order through the Track Your Order page on our website.

For More Information

Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM
We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Zaxa!

Contact Information

Business Name: Zaxa

Email: info@zaxastore.com

Phone: +44 7520 606667

Address: 71-75, Shelton Street, Covent Garden, London,
WC2H9JQ, United Kingdom

Business Hours: Monday to Friday | 9:00 AM to 5:00 PM